Kea Preschool Terms and Conditions

Kea Preschool Terms and Conditions

Kea Preschool Terms and Conditions

Our details:

Kea Preschool and Out of School Club

Charity Number 1127048

Limited Company Number 06701980

Ofsted URN:EY394045

Kea Preschool Ltd, Kea, Truro, TR3 6AY

Telephone: 01872260299

Email: info@keapreschool.co.uk

The document and the terms and conditions within it govern the basis on which Kea Preschool and Out of School Club  (referred to here as ‘we’ / ‘our’ / ‘us’)agree to provide childcare services to parent(s)/guardian(s) (referred to as ‘you’). 

Only a parent/guardian with parental responsibility for a child can register that child for a childcare place with us. We will ask to see your child’s birth certificate, or other relevant documentation, to confirm that you have parental responsibility for the child as part of our registration process.

Download a copy of Our terms and conditions

Our details:

Kea Preschool and Out of School Club

Charity Number 1127048

Limited Company Number 06701980

Ofsted URN:EY394045

Kea Preschool Ltd, Kea, Truro, TR3 6AY

Telephone: 01872260299

Email: info@keapreschool.co.uk

The document and the terms and conditions within it govern the basis on which Kea Preschool and Out of School Club  (referred to here as ‘we’ / ‘our’ / ‘us’)agree to provide childcare services to parent(s)/guardian(s) (referred to as ‘you’). 

Only a parent/guardian with parental responsibility for a child can register that child for a childcare place with us. We will ask to see your child’s birth certificate, or other relevant documentation, to confirm that you have parental responsibility for the child as part of our registration process.

Download a copy of Our terms and conditions

Terms and conditions

Our obligation to you

  • We will inform you as soon as possible whether your application for a place has been successful. You must confirm within one week of receiving notification that you still wish to take up a place. If you do not then the offer of a place may be withdrawn. Once you have confirmed the place, a deposit and registration fee payment will be required to hold the place for your child. The monetary value of the deposit will be published as part of our schedule of fees which can be obtained on request. The deposit is refunded on the first invoice. 
  • We will provide the agreed childcare for your child at the agreed times (subject to any days when we are closed). If we change the opening hours, we will give you as much notice of our decision as possible and, if necessary, will work with you to agree a change to your child’s hours of attendance.
  • We will adhere to the principles of the General Data Protection Regulations (2018) when collecting and processing information about you and your child. We explain how your data is processed, collected, kept up-to-date in our Privacy Notice which is given to you at the point of registration.
  • We will try to accommodate requests you make for additional sessions and/or extended hours.
  • We will notify you as soon as possible of any days we will be closed.
  • We will treat your child with the utmost respect and dignity. We will never use or threaten any type of punishment that could adversely affect a child’s wellbeing.
  • We will comply with the requirements of the Early Years Foundation Stage and our Ofsted registration in regards to the childcare services we provide for your child.
  • We will provide you with details of our policies and procedures, which outline how we satisfy the requirements of the EYFS in our everyday practice.
  • We will maintain appropriate insurance to cover our childcare activities.

Your obligation to us

  • You will need to complete and return our Application to Join and Registration Form to us before your child can start with us.
  • You must notify us immediately of any changes to the information you have provided to us and keep us informed of any other necessary information that may affect the childcare that we provide for your child.
  • You will abide by our policies and procedures.
  • You will make yourself available as and when required to discuss the progress of your child or any factor relating to their childcare place with us at mutually agreed times.
  • You must immediately inform us if your child is suffering from any contagious disease, or if your child has been diagnosed by a medical practitioner with a notifiable disease. For the benefit of other children attending you must not allow your child to attend whilst they are contagious and pose a risk to other children during normal daily activities.
  • You must keep us informed of the identity of the persons who will be collecting your child. If the person who is due to collect your child is not usually responsible for collecting them we will require a password agreed in advance. If we are not reasonably satisfied that the person collecting your child is who we were expecting, we will not release your child into their care until we have checked with you.
  • You must inform us immediately if you are not able to collect your child by the official collection time. You must make arrangements for another authorised person to collect your child as soon as possible. A late payment charge will be applied; please refer to the current fee schedule for details.
  • You will inform us as far in advance as possible of any dates on which your child will not be attending.
  • You will provide us with at least one month’s notice of your intention to decrease the number of hours your child attends or to withdraw your child. If insufficient notice is given you will be responsible for the full fees for your child for one month from the date of notice.
  • You will provide us with at least 2 weeks notice to change or cancel holiday club spaces. If insufficient notice is given you will be responsible for the holiday club fees for your child for two weeks from the date of notice.
  • You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.

Payment of fees

  • Fees must be paid on a monthly basis, in advance. Invoices are sent out at the end of the month, for the following month.  A late payment fee will be charged if payment is not received within 14 days of the original invoice. 
  • Payments can be made via cheque (made payable to Kea Preschool Ltd), cash or bank transfer to Sort code 09-01-27, acc no 24888761. We also accept childcare vouchers and tax free childcare payments.  Late payments (more than 14 days of the invoice date) incur a late payment fee of £5
  • If the payment of fees is outstanding for more than 30 days then we may terminate this Agreement by giving you 14 days’ notice in writing. Upon termination of this contract the child shall cease forthwith to be admitted, and the notice to so terminate shall be regarded as a formal demand for outstanding monies.
  • No refund will be given for periods where the place is unfulfilled due to illness or holidays on the part of either party. We are closed on bank holidays and for a maximum of 2 training days per year to support our continuing professional development for the benefit of children and families.
  • Where we offer a reduced fee rate after a child’s birthday, that reduction will take effect from the first day of the following billing period.
  • In the event of late collection of your child, we reserve the right to charge for each additional 15 minutes, or part thereof, on a pro-rata basis

Suspension of a child

  • We may suspend the provision of childcare to your child at any time if you have failed to pay any fees due.
  • If the period of suspension for non-payment of fees exceeds one month, either of us may terminate this Agreement by giving written notice, which will take effect on receipt of the notice.
  • We do not support the exclusion of any child on the grounds of behaviour. However, if your child’s behaviour is deemed by us to endanger the safety and well-being of your child and/or other children or adults, it may be necessary to suspend the provision of childcare whilst we try to address these issues with you and external agencies as appropriate. 
  • During any period of suspension for behaviour-related issues we will work with the local authority and where appropriate other welfare agencies to identify appropriate provision or services for your child.
  • If your child is suspended part way through the month, under the conditions stated in clause 4.3 we shall give you a credit for any fees you have already paid for the remaining part of that month. This sum may be offset against any sums payable by you to us.

Termination of the Agreement

    • You may end this Agreement at any time, giving us at least one month’s written notice. This can be either email, or handwritten.
    • We may immediately end this Agreement if:
    • You have failed to pay your fees;
    • You have breached any of your obligations under this Agreement and you have not or cannot put right that breach within a reasonable period of time after we have drawn it to your attention;
    • You behave unacceptably, as we do not tolerate any physical or verbal abuse or threats towards staff;
    • We take the decision to close. We will give you as much notice as possible in the event of such a decision.
    • It may become apparent that the support we are able to offer your child is not sufficient to meet his/her needs. In these circumstances we will work with you, the local authority and other welfare agencies as per our procedures to identify appropriate support, at which point we may end this Agreement.
    • You may end this Agreement if we have breached any of our obligations under this Agreement and we have not or cannot put right that breach within a reasonable period after you have drawn it to our attention.

General

    • If we have to close or we take the decision to close due to events or circumstances beyond our control (e.g. extreme weather conditions) any fees will be halved
    • If you have any concerns regarding the services we provide, please discuss them with your child’s key person. If these concerns are not resolved to your satisfaction, please contact the manager. Customer satisfaction is paramount and any concerns/complaints will be dealt with in line with our Making a Complaint Policy.
    • From time to time we will take photographs and video recordings of the children who attend. These photographs are used for on-going recording of our curriculum and for children’s individual development records. They are stored on our computer or our tablets whilst your child is with us. The photographs are used for display and for your child’s records within the setting. If we wished to use any image of your child for training, publicity or marketing purposes, we would always seek your written consent for each image we intend to use.
    • We reserve the right to refuse to admit your child if they have a temperature, sickness and diarrhoea or a contagious infection or disease on arrival at our setting, or to ask you to collect your child if they become unwell whilst in our care, in line with our Managing Children who are Sick, Infectious or with Allergies Policy. Children are not permitted to attend until at least 48 hours of the last bout of sickness or diarrhoea or starting new antibiotics. We will administer prescription medication, but only after a medication form is completed. Non-prescription medication will only be administered if the well being of the child would be compromised .We will not administer non-prescription medication if the child is ‘under the weather’. If your child is unwell with a temperature, they need to be kept at home.
    • Whilst food and drink is provided on the premises, we are not a commercial kitchen and may not be able to cater for the individual needs of every child. As cross contamination cannot be ruled out, a risk assessment is conducted for children with any known allergies. We liaise with the main school kitchen, who provide our hot lunches when the main school is open. It is usual practice to provide both a meat and vegetarian option. Every effort is made to follow recommended food preparation guidance and to ensure that all staff involved in the preparation and serving of food are suitably trained in the preparation and serving of food.
    • Any personal information you supply to us will be collected, stored and used in accordance with the principles of the General Data Protection Regulations (GDPR) (2018) and our Confidentiality and Client Access to Records Policy. We will always seek your consent where we need to share information about your child with any other professional or agency. We are required by law to override your refusal to give consent only in specific circumstances where the child or someone in the family may be in danger if we do not share that information. Please keep all contact information up to date.
    • We cannot take responsibility for items damaged or lost. Please name all items as this will help us return any items that are lost. Only send children in clothing you don’t mind getting dirty, painty, etc. We do lots of messy and outdoor activities and believe this is an important part of learning.

This Agreement

    • We reserve the right to vary the terms and conditions contained in this Agreement
    • This Agreement contains the full and complete understanding between the parties and supersedes all prior arrangements and understanding whether written or oral relating to the subject of this Agreement except to the extent that we vary terms from time to time.
    • Acceptance of a place will be deemed as acceptance by you of these terms and conditions.